A company conducts a business process review to ensure that its operations work properly and produce desired results. If you have been assigned a task of conducting a business process review then the following things discussed in this article will help you to conduct the review in an efficient manner.
First of all, you should select your team members representing all levels of your organization. This will help you to know about the conditions in which they are working and problems they are facing. You will be able to develop a long term plan, assign project managers and determine potential improvements.
Learn About The Problems Faced By Your Organization
You should note down all the critical business processes employed by your organization to produce products and services. If the employees are facing some problems in the current working environment then discuss these problems with them to find solutions of them. You can do this by organizing a meeting where all the difficulties experienced by the employees can be discussed.
Encourage your team members to give their suggestions and opinions on the matter. You can also conduct a brainstorming session to get a greater number of ideas. You can also conduct a research on other companies that face similar problems like you. Learn how these companies handle these problems and what methods and procedures were adopted by them to deal with these problems.
Verify Documented Business Processes
All the information and details in the documented business processes should be correct and reflect the way in which the work is carried out in your organization. You should observe working styles of your employees and see if these match with the documented information. If you find any deviation in their working styles then note it down and discuss with your seniors to decide about the action to be taken to correct it. You may provide training to employees that would help them to acquire new and additional skills required to do the job.
Study The Impact Of Changes On Your Organization
You should identify the changes necessary for the effective working of business processes. But before implementing them, you should determine how effective these changes will be and what type of impact these will create on the current procedures. You should never forget to consult the people affected by these changes.
You should interview your employees to get their feedback on the changes you are planning to make and to know the process problems faced by them. All this information will help you to make a well informed decision. You can also conduct a survey to obtain ideas for improvement from the employees working in your organization. You should never try to implement any new solution without studying its possible effects on your organization.
Design A New Process
After studying all the information, details and evaluating problems and views or ideas of your employees, design a new process. Redesigned business processes should be aligned to current strategic goals. You should review your new process with your team members and hear what they have to say about it. All the changes suggested by the business process review team should be documented. Finally, you should inform your employees about the recommended changes through newsletter or email.
Evaluate Changes Implemented
After implementing necessary changes, do not forget to evaluate them once again to study their effects. See if your customers are satisfied or there is a considerable amount of reduction in product defects or costs after the implementation. If, however, you notice that there is no improvement after making changes then conduct reviews and adjust the business processes accordingly.